(archived) Return Policy
We offer free returns within 30 days of fulfillment* on unused, unopened items for domestic orders. If you would like to return something you ordered, please respond to your order or shipping confirmation email (or email us at email@example.com from the email address on your account if applicable, with reference to your original order number) with a description of what you would like to return and why, and confirmation that it is unused and unopened, within 30 days of fulfillment*.
Please note that you may return multiple items from one order, but we will only provide one free return shipping label per order - if you decide later that you wish to return more items from the same order within your return window in a separate shipment, you will incur an additional $7.99 shipping fee for the return label.
Once your return request is approved, we will issue you a free return label (for shipping/delivery orders), or you may bring in your return during our store pickup hours.
Return packages must be shipped within 7 days of when we issue the return label. Your refund will be issued to your original payment method once we have received and inspected the returned item(s). If an item is used or damaged, you will not be refunded for it.
Shipping fees are nonrefundable; your refund will not include the original cost of shipping.
We do not offer returns on international orders at this time.
Item arrived damaged or defective
If you received an item that was damaged in transit, or defective, please respond to your shipping or order confirmation email (or email firstname.lastname@example.org with your order number from the email address on your account) with a photo of the damaged or defective item within 14 days of fulfillment*, and we will issue you a replacement, or refund to your original payment method if you prefer. Please indicate your preference for replacement or refund in the email.
Please keep in mind that some items in our store have normal variance and may not look exactly as the picture shows. Please read the descriptions carefully.
If you would like to cancel your order, please contact us to let us know as soon as possible. If your order has not yet shipped, we may be able to immediately refund the full amount.
If the shipment is already on its way to you, we will have to go through the usual return process.
Please read and follow instructions under the "missing package" section of our Shipping Policy page.
Mason jar deposit refunds
Please find details on our mason jar return program here.
*What is the fulfillment date?
The date on which the package is shipped is the fulfillment date. On this date the customer will get a shipping confirmation email.
A note from the owners of Eco Collective
Co-owners of Eco Collective