FAQs
Got questions? You've come to the right place. All the answers to your most frequently questions - from our policies and where to find our stockists to how to use our zero waste products.
If you don't find the answer you're looking for, feel free to shoot us an email at support@ecocollective.com.
With love and rituals,
- Marimar & Genevieve
Where can we find your products?
We are now in stores all over the US & even a few in Canada! Check out our stockists page to find a store near you.
PS - If there's a store you'd love to see us in, email us at support@ecocollective.com and we'll reach out to them! If you're a wholesaler hoping to carry our products, you can find us on Faire.
What's your return policy?
We offer free returns on unopened, unused products within 30 days. If you're not satisfied with a product, please reach out to us right away and we'll do everything we can to make your experience with Eco Collective a positive one. You can email us at support@ecocollective.com and check out our return policy page for more details.
When will my order arrive?
Orders usually ship in about 5-7 business days. We are a super small business and Marimar and I make our products in small batches right here in our kitchens. Check your order confirmation email for a tracking link via Sendle to find out when your product will arrive. See our shipping page for more information. If your package is missing, please contact Sendle at:
How do I become a wholesaler?
We'd love to work with you! Our sustainable self care products are on Faire, making them super easy to order. We offer net 60 terms and a $150 MOQ.
What's an alum stone and how does it work?
An alum stone is a mineral salt that can be used as deodorant, aftershave or a crystal facial toner. It's most popular as a deodorant because it doesn't contain any aluminum! Check out our blog post: What's An Alum Stone and How Do You Use It?
How do I use the sugar wax?
Check out Marimar's guide on how to sugar wax at home! It explains how to prep your skin, what to use, beginner methods and what to do after you wax.
How do your reusable eye masks work?
Our under-eye masks are made with 100% medical grade silicone so they're reusable for infinity baby. Use them with any moisturizer, serum or eye cream. The silicone helps draw water to the surface of your skin, making your skin appear more hydrated, and in turn helps the product soak deeper and have a more potent effect! Wear them for about 15 minutes, wash and return to their storage tin. For more on how to use reusable eye masks take a look at our blog.
Which face soap should I use for my skin type?
We have a face soap for every skin type - whether your skin is dry, oily, combination, dry and acne prone, or oily and acne prone! Our facial cleansing bars are clay based and packed with botanicals and essential oils that are nourishing for clear and radiant skin. See our blog post about how to choose what face soap is right for your skin.
Why don't you carry certain products anymore?
We have LOVED introducing you to new zero waste brands over the years, and our goal has always been to make sustainable products more mainstream. We've been honored to be a part of a zero waste revolution that lead to many of our favorite brands becoming available in major stores - we call that a huge success. But it's time to reconsider our role in creating a sustainable future. Over the years, we made some of our own in-house zero waste products that you guys came to know and love, and we knew it was time to bring those to the market. We've been focused on developing these sustainable self care products in a way that allows us to offer them to more people, both online and in-store. Our goal has been to get your favorite products back into stores in the Seattle area, but also to think even bigger. We have launched a few of our best sellers in our new wholesale program and we continue to add more all the time.
