On March 3rd, we announced the closure of our brick and mortar Ballard storefront at the end of March, in order to focus on our online retail shop. The first two episodes of our podcast share our story and our intentions for this shift, and we encourage you to give that a listen. We look forward to seeing you in the store throughout March as we celebrate our last month in that location. We welcome your questions in-store, via email at email@example.com, and on our Instagram. We have tried to anticipate some of your questions below, for your convenience:
Our last day for in-store sales and pickups was Sunday, March 28th.
No! While this goodbye to the physical storefront is definitely bittersweet, we are excited to focus our efforts on our online shop. This past year brought so many challenges and complexities, but we are grateful to have found promise and growth in the expansion of our online shop in the last year as well. In focusing our attention here, we hope to bring new energy to improving our services and pursuing exciting new projects to benefit a wider community of zero wasters.
We don't plan to offer local pickups moving forward. Instead, we will offer discounted shipping ($4.99, and free shipping on orders over $60) for our Washington customers, and we always ship carbon-neutral and plastic-free.
We are in the process of designing a new system for our bulk products that will offer sustainability, style, and functionality to customers near and far. (In fact, we are currently hiring a packaging designer! Come work with us!) We can’t wait to explore new options to improve our customers’ ability to order in bulk online. This program is still in development, and we currently ship bulk in lightweight and recyclable aluminum bottles. We appreciate your support as we innovate in this area.
During this transition, we will still accept returns for mason jars purchased in-store and can issue either a refund or store credit in the amount of your initial deposit.
We will be accepting mason jar returns by appointment through June at our Ballard warehouse, only a few blocks away from the storefront. You can sign up for an appointment here.
We are hoping to attract a new tenant who can make use of the countertops and bulk bar, but if we do have to take down the feature, we hope to bring some pieces of it with us to our warehouse, or donate to Ballard Reuse.
If you are interested in the store’s furniture and decor, please email firstname.lastname@example.org. We are still working out the details, but will contact you if we decide to make store decor items available to the public.
We don’t have plans for another brick and mortar storefront in the future. We plan to find lots of ways to stay connected with our local community face-to-face, and we can’t wait to host in-person events again. Closing the store will give us the freedom to plan exciting new ways to connect like pop-ups in other cities, warehouse sales, and other special events with our zero waste community.
Our business has always centered the connections built through shared knowledge and passion, and we plan to bring that energy to our online store in new and exciting ways! Every week, we share deep dives into our routines and products on our blog, and we’re constantly sharing tips and tricks on our Instagram, our podcast, and our YouTube channel. For any questions requiring a personal touch, you can email our support team, and we are actively developing new systems for improved customer support.
As we say goodbye to our storefront, we feel especially grateful to live in a city with a rich and growing zero waste community. Some of our favorites in the Seattle area are: Public Goods and Services in West Seattle; Scoop Marketplace in Kirkland; A Drop in the Ocean in Tacoma, and Zenith Supplies in Roosevelt. (If you’d like to explore more, our co-owner Summer put together a comprehensive map of local zero waste resources!)
Yes, for serious inquiries, we can connect you with our landlord to tour the space or discuss the lease. You can reach out at email@example.com.
Our whole team will be joining us at the warehouse, taking on new roles in our marketing, fulfillment, e-commerce, and customer service teams. We feel so lucky to have a team of such multi-talented women, and we’re looking forward to the new energy this shift will bring to our work in days to come!
Other frequently asked questions
We package orders completely plastic-free! We ship using recyclable and compostable materials: recycled cardboard boxes, kraft paper envelopes, paper tape, and compostable shipping labels.
Packaging for individual products varies; find info for each product under the "packaging" tab on the product page.
No, we have discontinued our local delivery service.
We now offer discounted $4.99 flat-rate shipping for local WA customers.
All products have shippable options which we can ship anywhere in the US.
We accept all major credit cards, Shop Pay (which we recommend since they offset carbon emissions for each shipment, on top of the carbon offsets provided by our shipping service!), Google Pay, and Apple Pay.
No, we do carry some products that contain responsibly sourced beeswax, and our wool dryer balls are made of responsibly sourced wool. We also carry compostable silk dental floss, but recently added a vegan, corn-based option.
To check the ingredients of a specific product, please review the ingredients or materials tab on the product page. If you have any questions about a specific product, please ask a question on the product page and we will get back to you as soon as possible!
No, we do not sell products that are tested on animals.
We are always looking for new products that support sustainable living. If you think your product belongs in our store please email us at firstname.lastname@example.org with a description of the product(s), wholesale pricing sheet, and how your product supports sustainable, zero waste living.