FAQs

Can't find the answer to your question? Contact us.

Are you open for in-store shopping? 

No, we are currently closed for in-store shopping. Please order online for store pickup or shipping

When are you reopening? 

We don't yet have an opening date planned. Hopefully we'll reopen in some capacity by October! We will announce our opening date on the home page of our website and through our email newsletter. Until then, please order online for store pickup or shipping

When are your store pickup hours?

Monday, Wednesday, Friday and Sunday from 11am-2pm

How much does shipping cost?

All of our shipping is carbon-neutral and plastic-free. Shipping is free for orders over $75, and otherwise costs a flat rate of $7.65. Store pickup is free.

Read here for more information on shipping and store pickup.

I want to make a return/exchange/cancellation. What do I do?

Please read our refund policy for more information on how to make a return, exchange, or cancellation. If you want to cancel an order you just placed, you need to contact us ASAP!

I just placed an order but now I want to add something else. How can I do that?

If your order hasn't been shipped or delivered yet (or you haven't picked it up), place another order, and in the order notes, write "please add this to order #[original order #]". 

If you paid for shipping twice and we are able to combine your two shipments, we'll refund one of your shipping fees.

I ordered online for shipping - where's my package?

Please read our shipping policy for more information on tracking down your package.

Do you still offer local delivery?

As of 9/3/2020 we have discontinued our local delivery service. You can still purchase all products for store pickup, including bulk products in returnable mason jars, and all products have shippable options which we can ship anywhere int he US.

How are orders packaged?

We package orders completely plastic-free! We ship use recyclable and compostable materials: recycled cardboard boxes, kraft paper envelopes, paper tape, and compostable shipping labels. 

Packaging for individual products varies; find info for each product under the "packaging" tab of the product page.

I'd like to sell my product in your store, who do I contact?

We are always looking for new products that support sustainable living. If you think your product belongs in our store please email us at support@ecocollective.com with a description of the product(s), wholesale pricing sheet, and how your product supports sustainable, zero waste living.

Are any of your products tested on animals?

No, we do not sell products that are tested on animals. 

Are all of your products vegan?

No, we do carry some products that contain responsibly sourced beeswax, and our wool dryer balls are made of responsibly sourced wool. We also carry compostable silk dental floss, but recently added a vegan, corn-based option.

To check the ingredients of a specific product, please review the ingredients or materials tab on the product page. If you have any questions about a specific product, please ask a question on the product page and we will get back to you as soon as possible! 

Payment

We accept all major credit cards, Shop Pay (which we recommend since they offset carbon emissions for each shipment, on top of the carbon offsets provided by our shipping service!), Google Pay, and Apple Pay.